Dedicated (SLA) on-going platform and solution support.
Responsive helpdesk for assistance and maintenance.
Service support team
On successful delivery of a digital solution build, our dedicated Service team can provide proactive operational ongoing solution and platform support under a range of flexible retainers.
Pro-active monitoring and the reactive Service Level Agreements (SLA) are managed day to day via Service Support Executives and aided by our JIRA helpdesk ticketing system. The team is tuned to work on issue management tasks and within live business critical commerce environments.
Providing peace of mind
The team contains some of the most experienced accredited developers and provide peace of mind and ongoing assistance to maintain ultimate technical solution performance for your solution.
- Standard SLA Support provides you with fast, reliable support to optimise your website, ensuring it remains current and competitive. Work is carried out on a time and materials basis and provides flexible and reliable support without business-critical cover.
- The Premium Support tier is designed to give you greater peace of mind with one-hour response time targets and same-day resolution targets. This is a fixed-price package and is ideal if your website is at a business-critical level.
We also offer an Extended Premium Support option with out-of-hours care. You can increase your service levels to suit your business needs and select specific additional supported hours or opt for full 24 / 7 coverage provided by our expert team.
Ridgeway's committed, approachable teamwork for us on both development and support projects. They're like part of our team rather than a third party.
